Refund policy

Arabwears Return & Refund Policy

At Arabwears, we value your trust and ensure that every product undergoes a strict quality check before being shipped. However, returns are applicable only under specific conditions mentioned below:

✅ Eligible for Return (within 1 day of delivery):

  • Defective / Damaged Product – If the product received is defective or damaged.

  • Wrong Size (T-shirts / Hoodies only) – If the size delivered is different from what you ordered.
    Example: You ordered “M” but received “L”.

  • Wrong Color – If the color delivered is different from what you ordered.

📌 Note: Caps are not eligible for return under any circumstances.

❌ Not Eligible for Return / Refund:

  • If you simply don’t like the product.

  • If the quality is not up to your personal preference.

  • If the size received is the same as ordered but does not fit you.
    (We clearly request customers to check the Size Chart before placing an order.)

  • Any return request raised after 1 day of delivery.

  • If order was prepaid – refund is not applicable under any case. Only replacement (if eligible) will be provided.

💸 Non-Refundable ₹99 Charge:

  • Arabwears charges a ₹99 convenience/processing fee on all orders.

  • This ₹99 fee is strictly non-refundable under all circumstances.

  • If the customer fails to receive the order (e.g., does not answer delivery calls or refuses the order), or if the order has already been dispatched, the ₹99 will not be refunded.

🔒 Important Notes:

  • The product must be unused, unworn, and in original packaging for any return to be processed.

  • Customers must share an unboxing video/photo in case a defective or wrong product is received.

  • Arabwears reserves the right to reject any return request that does not comply with the above policy.

⚠️ Before Ordering:

Please make sure to check the Size Chart and Product Details carefully before placing your order.

📩 For return-related queries, contact us at:

📧 help.arabwears@gmail.com